Privacy Policy

Last updated: 9 September 2026

Who I am

Janie’s Balanced Path is operated by Janie and provides coaching, programmes, memberships, resources, written content and related services.

For the purposes of UK data protection law, Janie’s Balanced Path is responsible for the personal information collected through this website and its services.

Information I may collect

Depending on how you use this website or work with me, I may collect information such as:

• Your name
• Your email address
• Information you include in a contact form or enquiry
• Information you provide when joining a newsletter, programme or membership
• Information needed to provide services you have requested or purchased
• Communication records relating to your enquiry or work with me
• Basic technical information relating to how this website is accessed and used

Please avoid sending highly sensitive personal information through the general website contact form unless it is genuinely necessary.

How I collect your information

Most personal information is provided directly by you. This may happen when you:

• Complete the contact form
• Subscribe to a newsletter
• Enquire about working with me
• Join or purchase a programme, membership or resource
• Contact me by email
• Communicate with me as part of a service

Some technical information may also be collected automatically through cookies, website security systems or similar technologies.

Why I use your information

I may use personal information to:

• Respond to questions and enquiries
• Provide information you have requested
• Deliver services, programmes, memberships or resources
• Manage bookings, payments and customer administration
• Provide appropriate follow-up relating to an enquiry
• Send newsletters or marketing where you have chosen to receive them or where otherwise permitted by law
• Maintain and protect the security of this website
• Meet legal, tax, accounting or regulatory requirements

Contact form enquiries

When you use the Janie’s Balanced Path contact form, the information you provide is used to read, respond to and manage your enquiry.

I may send reasonable follow-up messages that relate directly to the question, service or subject you contacted me about.

Submitting a general contact form does not by itself mean that you have agreed to receive an ongoing marketing newsletter. Where marketing consent is required, you will be given a separate opportunity to choose whether you would like to receive those emails.

Newsletters and marketing emails

If you choose to subscribe to one of my newsletters or otherwise give permission to receive marketing emails, I may send you relevant information, guidance, news, offers and information about ways to work with me.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in those emails.

Newsletter and email forms may be provided using Sender, an email marketing service used to manage subscriptions and email communications.

My lawful reasons for using personal information

UK data protection law requires a lawful reason for using personal information. Depending on the circumstances, I may rely on:

• Consent – where you have actively agreed to a particular use, such as receiving certain marketing emails.
• Contract – where information is needed to provide something you have purchased or requested under an agreement.
• Legitimate interests – where it is reasonably necessary to operate and improve the business, respond to enquiries, maintain appropriate records or protect the website, provided your rights and interests are not overridden.
• Legal obligation – where information needs to be retained or used to comply with legal requirements.

Payments

Where payments are made through third-party payment services such as Stripe, payment information is handled by the relevant payment provider according to its own privacy and security procedures.

Janie’s Balanced Path does not need to receive or store your complete payment-card details when payment is processed directly by an external payment provider.

Who may process your information

I may use trusted service providers to help operate this website and business. Depending on the service you use, these may include:

• Website hosting and WordPress-related services
• Email and newsletter providers such as Sender
• Payment providers such as Stripe
• Website security and technical service providers
• Professional advisers where necessary

These organisations may process personal information only where necessary to provide their services or meet their own legal obligations.

I do not sell your personal information.

International data transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections and safeguards are used where required by UK data protection law.

Cookies and website technology

This website may use cookies and similar technologies to help the site operate correctly, remember preferences, maintain security and understand how the website is being used.

Where required, you will be given choices about non-essential cookies through the website’s cookie controls.

You can also control or delete cookies using your browser settings, although disabling some cookies may affect how certain parts of the website work.

Links to other websites

Janie’s Balanced Path may contain links to other websites, shops, payment providers or services, including services such as Amazon, Stripe and other external platforms.

Once you leave this website, the privacy practices of the external website apply. I recommend reviewing the privacy information provided by any external service you choose to use.

How long I keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including providing services, managing enquiries, maintaining appropriate business records and meeting legal, accounting or tax requirements.

Different types of information may therefore be kept for different periods.

Where information is processed on the basis of consent, you may withdraw that consent at any time, although this does not affect processing that took place before consent was withdrawn.

Keeping your information secure

Reasonable administrative and technical measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for access to personal information held about you
• Ask for inaccurate information to be corrected
• Ask for personal information to be deleted in certain circumstances
• Ask for the use of your information to be restricted
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another organisation
• Withdraw consent where consent is being relied upon

You also have the right to object to the use of your personal information for direct marketing.

To make a request about your personal information, contact: janie@janiesbalancedpath.com .

Complaints

If you have concerns about how your personal information has been used, please contact me first so that I have the opportunity to look into the matter.

You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection in the UK.

Current information about making a complaint is available directly from the Information Commissioner’s Office.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology or legal requirements.

The date at the top of this page shows when this Privacy Policy was last updated.